RETURN POLICY

RETURN POLICY
Last Updated: 12/02/2025

PREAMBLE

Our return policy is valid for 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. Preferably, it should also be in its original packaging.

Exceptions apply for items that are defective or damaged upon receipt. If this applies to you, please refer to the Exchange Policy section below.

SECTION 1 - REFUNDS

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original payment method within a specified timeframe.

SECTION 2 - DELAYED OR MISSING REFUNDS

If you have not received a refund yet, please:

Check your bank account again.
Contact your credit card provider, as processing delays may occur.
Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us via our Contact Us page.

SECTION 3 - SALE ITEMS

Only regular-priced items may be refunded. Sale items cannot be refunded.

SECTION 4 - EXCHANGES

We only replace items if they are defective or damaged. To request an exchange for the same item, please contact us via our Contact Us page.

Please include:

Your order number or a copy of your invoice.
Proof of defect or damage (photo or video).

Once confirmed, return the item to the address specified on your original package.

SECTION 5 - SHIPPING RETURNS

To initiate a return, please contact us via our Contact Us page.

Return Shipping Costs

Customers are responsible for return shipping costs. These costs are non-refundable.
If a refund is issued, the cost of return shipping will be deducted from your refund.

Delivery Time for Exchanges

Depending on your location, the exchange process may take 7-15 business days.

Return Shipping Guidelines

If returning an item worth over £75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.